Delivery & Returns Policy

Last Updated: January 2026

At SKELETON® Nutrition, we are committed to providing a fast, secure, and reliable shopping experience across Egypt.

FAST, SAFE & RELIABLE DELIVERY

SKELETON® Nutrition ensures your order reaches you quickly and safely, no matter where you are in Egypt.

  • Cairo & Giza: Delivered through our private express fleet
  • All Other Governorates: Delivered through trusted logistics partners including Bosta

We provide:

  • Secure packaging
  • Real-time tracking
  • Cash on Delivery support
  • Inspect Before Pay options

THE SKELETON SHIPPING STANDARD

  • Fast Cairo & Giza Delivery
  • Bosta Nationwide Shipping
  • Cash On Delivery Available
  • Inspect Before Pay Support
  • Secure Packaging & Handling
  • Real-Time Tracking Included

HOW DELIVERY WORKS

  1. Select your supplements and enter your shipping address
  2. Receive confirmation via WhatsApp or SMS
  3. Track your shipment through our fleet or shipping partner
  4. Your order arrives safely to your address

CAIRO & GIZA — EXPRESS DELIVERY

  • Delivery Time: 1–3 Business Days
  • Orders Above 2000 EGP: FREE Delivery
  • Standard Shipping Fee: 90 EGP
  • Payment Methods: Cash on Delivery, Visa, Mastercard, Digital Wallets

NATIONWIDE SHIPPING — BOSTA

Alexandria, Delta & Canal Cities

  • Alexandria & Beheira — 100 EGP
  • Delta & Canal Cities — 105 EGP
  • Marsa Matrouh — 120 EGP
  • Delivery Time: 2–4 Business Days

Included Features:

  • Real-Time Tracking
  • Secure Packaging
  • Reliable Nationwide Delivery

Upper Egypt & Red Sea

  • Near Upper Egypt — 120 EGP
  • Far Upper Egypt & Red Sea — 135 EGP
  • Sinai & New Valley — 145 EGP
  • Delivery Time: 3–5 Business Days

Included Features:

  • Fully Insured Shipping
  • Real-Time Tracking
  • Secure Delivery Handling

SHIPPING POLICY

  • Cairo & Giza: 1–3 Business Days
  • Alexandria, Delta & Canal Cities: 2–4 Business Days
  • Upper Egypt & Red Sea: 3–5 Business Days

Orders placed on Fridays or public holidays are processed on the next business day.

PAYMENT METHODS

  • Cash on Delivery (COD)
  • Visa & Mastercard
  • Digital Wallets
  • InstaPay
  • Vodafone Cash

All online transactions are protected using SSL encryption.

ORDER VERIFICATION

To help protect customers and reduce fraudulent activity, certain orders may require confirmation through phone call, SMS, or WhatsApp before shipment.

SKELETON® Nutrition reserves the right to cancel unconfirmed orders.

RETURN & REFUND POLICY

A. Returns For Unopened Products

Returns are accepted within 14 days if:

  • The product is sealed in original packaging
  • The safety seal remains intact
  • The product is unused and in original condition
  • Restocking Fees: None
  • Return Shipping: Paid by customer
  • Courier Pickup: Available depending on location

B. Damaged, Defective, or Incorrect Orders

If you receive:

  • Damaged products
  • Expired products
  • Incorrect items

Please report the issue within 48 hours (maximum 30 days).

  • Pickup Arrangement: Yes
  • Replacement: Yes
  • Full Refund: Available
  • Shipping Costs Covered: Yes

C. Non-Returnable Products

Opened products cannot be returned for:

  • Taste or flavor preferences
  • Smell preferences
  • Lack of expected results
  • Minor powder clumping that does not affect usability

REFUND METHODS

  • Cash on Delivery: InstaPay / Vodafone Cash — 24–48 Hours
  • Card Payments: Original Payment Method — 5–14 Business Days

HOW TO REQUEST A RETURN

  1. Contact us via WhatsApp, Phone, or Email
  2. Provide your Order ID and issue photos
  3. Our team schedules courier pickup

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CONTACT US

SKELETON® Nutrition

Email: info@skeletonnutrition.com

Phone / WhatsApp: +20 100 230 0001

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